Placing an Order by Email
We currently do not offer online shopping, however if you’d like to make a purchase please email the Gift Shop clerk at giftshop@airforcemuseum.ca with your specific request.
If you would like to know what we offer or have in stock, please call the front end reception desk at 613-965-7223 (or toll-free at 1-866-701-7223) and select option #2 to speak to one of our volunteers from 10 a.m. to 5 p.m. Eastern Standard Time.
Shipping
The Gift Shop uses Canada Post Expedited Insured Service. Once your item has been processed and packaged, it will be taken directly to the post office where the mailing cost is determined. A second charge for the exact mailing cost will appear, along with your purchase, on your next credit card statement.
Shipping is only offered within Canada and the US. Unfortunately, we do not offer international shipping at this time.
Orders are shipped on Monday afternoons; delivery times may vary based on order dates.
Returns and Refunds
If you are not happy with your goods, please return them.
Returns must be sent back within 7 days of purchase for a full refund. Items will only be refunded providing that they are returned in the same condition as delivered, with the original packaging intact and all tags attached.
NAFMC is not responsible for return postage, or packages that do not reach us. In the event of the goods being faulty, the NAFMC Shop will cover all costs for postage and refund the goods. Please direct any questions regarding your mail order purchase to the Retail Clerk at giftshop@airforcemuseum.ca or 613-965-7012.
Used Books
The Sky Boutique does sell gently used books. Donations are always welcome, provided the materials meet certain criteria.
-All materials must be RCAF related.
-All materials must be in good shape (no mold or tattered covers)
-The Retail Manager (giftshop@airforcemuseum.ca) must be contacted before any donations are delivered and accepted.
Donations that do not meet these criteria will not be accepted.