Frequently Asked Questions
- Do I have to travel around the Museum in a certain way now?
- Red arrows will help to guide your visit around the Museum. We encourage visitors to begin their visit on the second floor. Once completed, visit the main floor and the Air Park. We have also placed decals throughout the Museum to remind you to maintain a physical distance of 2 meters (6 feet) with people outside of your household/bubble. Please respect this physical distancing while both indoors and outdoors.
- Do I have to wear a mask while at the Museum?
- Masks or face coverings are mandatory while indoors – they can be removed when visiting the outdoor Air Park, however, please ensure you follow proper donning and doffing procedures. We have placed hand sanitizer by the Air Park doors so that you can properly sanitize before and after touching your mask/face covering. Please note that we do have masks available for sale on site.
- What are your cleaning protocols?
- We have increased cleaning of high touch areas throughout the day. Hand sanitizing stations have been placed around the museum for visitors to use, and we have placed Plexiglas shields at Admission and the Gift Shop.
- Can I still see all the exhibits at the Museum during my visit?
- We have temporarily closed several of our interactive components and high touch exhibits in order to keep our visitors safe. The aircraft simulators, Cessna aircraft, dress-up uniforms, Halifax viewing monitors, and Morse Code stations are not currently accessible to the public, but we hope to be able to re-open them soon! The remainders of our exhibits are still open, but we ask you to be mindful of what you touch. Please avoid touching exhibit components and display cases. We have also closed the Snack Bar and our water fountains. We encourage you to bring your own water bottle with you to the Museum. Other food and drink is not permitted in the Museum, but we are located across the street from Tim Horton’s and CANEX where food and drink can be purchased.
- Can I still donate artefacts to the Museum at this time?
- Yes, we are still accepting artefact donations at this time. However, we are not able to accept any walk-in donations. All artefact donations must be pre-approved and pre-scheduled with the Museum’s curatorial team before entering the Museum, at which time they will be placed in a 14 day quarantine. Please read our COVID-19 Artefact Donation FAQ for more information on the new procedures we have put in place, in order to ensure the safety of our staff and donors.
Gift Shop FAQs
- Is the Sky Boutique open?
- Yes, but only 10 shoppers will be allowed in at one time. You may be asked to queue before entering.
- What COVID-19 protocols are in place for the Sky Boutique?
- Upon entering and exiting the store, shoppers will be required to sanitize their hands. We ask that you browse with your eyes and minimally handle the products. One of our staff or volunteers would be happy to assist if you have questions about a product! We highly recommend credit or debit payments, but we will accept cash if necessary. Out of precaution, we are unable at this time to accept any returns for items that have left the store.
- Can I still donate books/magazines to the Sky Boutique?
- Unfortunately, we are not able to accept any book/magazine donations at this time.
- Is the Museum still accepting cash payments?
- Yes , the museum is still accepting cash, but we encourage payment by credit or debit
General FAQs
- Is the Museum coat check still open?
- For safety reasons the coat check has been closed
- Is the Ad Astra data base open?
- The computer data base is closed. However the volunteers have a binder with all the stones listed, and would be happy to look up a location for you.
- Are wheelchairs still available if need be?
- Yes, wheelchairs are still available to those who require them, on a first come first serve basis.
- Is the elevator still in operation?
- Yes, the elevator is available for use. There is a limit of one family at a time however.
- Are you still offering aircraft tours?
- All tours of the Halifax and the Hercules have been suspended.